Customer Support Representative
The candidate that will succeed in this position will be able to create a positive impact by creating customer relationships which will increase the brand value of Dozee.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Communicating with customers through various channels.
- Communicating and coordinating with colleagues as necessary.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Take the extra mile to engage customers.
- Ability to multitask, prioritize, and manage time effectively.
- Problem-solving also comes naturally, should be confident at troubleshooting and investigating if there is not enough information to resolve customer complaints.
Required Skills with Good Competency:
- 1-2 years of prior work experience in the relevant field, B2C will be a plus .
- Excellent communication and documentation skills.
- Familiarity with microsoft office.